MediaShout Support

We have Standard Support which is included in your MediaShout purchase and additional support that is available through our MediaShout Plus Membership. Check out the chart below to understand what is included with each. Scroll down to view our free online resources.

Phone Support

Monday – Friday
10am-6pm
Eastern
(*Plus Members are given a direct phone number to support. This is found by logging into your account here.)

Schedule A Call
Now, it’s even easier to connect with one of our amazing customer
support representatives! You choose the date and time that works best
and we will call you promptly at that time.
(*Plus Members are given a direct link for scheduling a call. This is found by logging into your account here.)

Remote Assistance
Receive phone support with remote assistance (logging
into your computer remotely)

Free Phone Support
(Available for 30 days post-purchase)
866-857-1292

Free Schedule A Call
(Available for 30 days post-purchase)

Live Chat

Extended Chat Support
Wednesday & Friday
6-8pm Eastern

(Extended Chat Support is found by logging into your account here.)

Live Chat
10am-6pm Eastern

Email

Plus Ticket Support
6 Hour Max Response Time
(Weekdays during normal support hours)

Plus Ticket Weekend Support
24 Hour Max Response Time

Free Email Support
24 Hour Max Response Time
(Weekday during normal support hours)

Free Ticket Support
24 Hour Max Response Time
(Weekday during normal support hours)

Community

Knowledge Base
The MediaShout knowledge base is an extensive library of helpful tips and tricks. Before you call our support desk, check for an answer here.

Community Forum
Join our User Community and post questions and help other users by sharing your knowledge and experience. It’s a great place to learn together.

User Guide
Join our User Community and post questions and help other users by sharing your knowledge and experience. It’s a great place to learn together.

Online Training
We moved all our online training into easy-to-follow short video segments. We cover everything from the basics to advanced topics. Sign-in to track your progress.

FAQ
Check out our frequently asked questions. It’s likely the issue you have will be answered here.