Support | MediaShout Church Presentation Software & Media

MediaShout Support

We have Standard Support which is included in your MediaShout purchase and additional support that is available through our MediaShout Plus Membership. Check out the chart below to understand what is included with each. Scroll down to view our free online resources.

Normal Support Hours:  Monday–Friday 10am–6pm ET | After Hours – Wednesday & Friday, 6-8pm ET

Phone Support

Phone support is available to customers who purchased in the last 30-days, and to MediaShout Plus Members only. 

Call (866) 857-1292 or
Schedule a Call

Standard Support Ticket

If you’re unable to find an answer in the knowledge base or free online videos, please submit a ticket to our support staff. We will get back to you within 24 hours during the week.

Submit a ticket >>

MediaShout Plus Ticket

For MediaShout Plus Members, please login to your account and choose “MediaShout Plus Ticket” to submit your ticket. Response time is up to 6 hours during support hours, including the weekend.

Account Login >>

MediaShout Plus Membership Support vs Standard Support

Compare the benefits of MediaShout Plus support versus our standard support.

Support FeatureStandard SupportMediaShout Plus Membership
"How Do I" QuestionsNoYes
Phone SupportFirst 30-Days OnlyYes
Remote AssistanceFirst 30-Days OnlyYes
Schedule a CallFirst 30-Days OnlyYes
Weekday Ticket Response24 Hour Max Response Time*6 Hour Max Response Time*
Weekend Ticket ResponseNoYes**
Before Version 5 SupportNoYes
*Weekday during normal support hours. **Weekend up to 24 hour response time.

Free Online Resources

Online resources to help you get the most out of MediaShout.

User Guide

View our complete MediaShout 6 user guide online. It covers each feature, with topics broken up into logical categories. It also includes a quick-start guide.

View user guide >>

Online training

We moved all our online training into easy-to-follow short video segments. We cover everything from the basics to advanced topics. Sign-in to track your progress.

View free videos >>

Knowledge Base

The MediaShout knowledge base is an extensive library of helpful tips and tricks. Before you call our support desk, check for an answer here.

View the knowledge base >>


Check out our frequently asked questions. It’s likely the issue you have will be answered here. FAQs >>

Community Forum

Join our User Community and post questions and help other users by sharing your knowledge and experience. It’s a great place to learn together.

View Community Forum >>

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