How many computers can I install MediaShout on?
Is there an annual fee for using MediaShout, or any type of subscription cost?
Can you invoice my church, or can we pay by check?
What is your return policy?
Do you have a free trial version of your software?
What Bibles are included with MediaShout?
Can you give me a quick overview of MediaShout's basic workflow?
We're thinking about moving to MediaShout from PowerPoint. Is there a steep learning curve?
What is an upgrade, and what is an update?
Upgrades are major releases that represent big improvement and change in both appearance and functionality. Users of MediaShout can purchase upgrades for a significant discount off the regular full version price. So, if you have an active license for MediaShout Version 5, you can upgrade to MediaShout Version 6 for a significant discount.
How often does MediaShout release a new full version?
What third-party tools does MediaShout integrate with?
- CCLI’s SongSelect, which allows you to import lyrics from their database
- Planning Center Online, which allows you to import lyrics and service schedules (no attachments or media are imported)
- Dropbox, Google Drive, and One Drive which allow you to save and open scripts, cues, and media and sync them to your cloud account without leaving MediaShout
- Twitter, which allows you to search for and display tweets through MediaShout
- iTunes, which allows you to play audio playlist created in iTunes directly in MediaShout
More integrations are being worked on, so check our Features Page for the latest updates on these.
Can I activate MediaShout for Mac using my MediaShout for PC license?
No. Although scripts and files are cross-platform compatible between both operating systems, MediaShout 6 for Mac and MediaShout 6 for PC have two separate license codes and are sold separately and function independently of one another. However, since the licensing is separate, we offer a discounted MediaShout 6 Windows & Mac Combo, which gives you a license code for each platform. For those who already own MediaShout 6 for one platform, we also provide a discount on the other platform. Just contact our sales team to set this up.
How do I set up my external display?
What is Stage Display, and what hardware do I need if I want to use that feature?
Your computer will need at least 3 discrete display outputs in order to use stage display. The best way to accomplish this is with a single video card with at least 3 discrete outputs.
What kind of computer should I buy?
What kind of technical support do you offer?
Is there a charge for technical support?
We provide free tech support options for all users of a current version of MediaShout. Our Ticket System, Knowledge Base, and Community Forum are available 24/7 as well as Live Chat during business hours, at no charge. For more advanced and extended technical support over the phone, a Plus Membership is available.
For training on using the program, we recommend our free online videos, the User Guide, or the optional USB with specialized training videos. If you are using an older non-supported version, you can get help through the Plus Membership. Please see our Knowledge Base for the latest information on support of our products.