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MediaShout Help App

Emergency Answers

Question 1: How Do I Setup My Screens?
Check out this article on setting up your screens for MediaShout 6.

Question 2: Why Are All of My Screens Black?
Blank screens can be caused by an incorrect configuration – here’s how to fix it.

Question 3: Why Is MediaShout Crashing?
Crashing or freezing is most often incompatible hardware – see if your system meets specs.

Question 4: Why Is MediaShout Crashing When I Activate?
If MediaShout can’t connect to the activation server, it can cause issues – here is the fix.

Question 5: Why Won’t My Videos Play in MediaShout?
Video playback requires codecs to be installed and configured correctly.

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Quick Help

Windows Frequently Asked Questions – www.mediashout.com/winfaq
Mac OSX Frequently Asked Questions – www.mediashout.com/macfaq
Create a Ticket – Click Here
Visit our Knowledge Base
Email Us – support@mediashout.com

Contact Us

888.829.7168 (Sales)
866.857.1292 (Support)
Monday – Friday, 10am – 6pm Eastern


Check out our Free Training Tools:
Video Tutorials – www.mediashout.com/training
User Guide – www.mediashout.com/guide

Install Help App

For iOS Devices:

  1. Open this page in Safari on your iOS device.
  2. Click the Activities Button in the bottom middle (it looks like a box with an up arrow).
  3. In the lower section, scroll right until you get to Add to Home Screen.
  4. Change the name to MS Help and click Add in the top right.

For Android Devices:

  1. Open this page in Chrome on your Andriod Device
  2. Click the three dots in the top right and choose Add to Home Screen.
  3. Change the name to MS Help and click Add.