The Support area of the MediaShout website has been enhanced with more options and quicker ways of finding the help you need. As you can imagine, with several thousand users installing the new version at once, our phone support techs are going to get slammed pretty hard. Before calling, please seek help on the website. Unlike the phone lines, it’s available around the clock, and there’s no waiting. Here’s what you’ll find:

v3 Support: Start here for a complete listing of all support options, links and resources.

FAQs for v3: Got a question? Go here first. Answers to frequently asked questions and problems are arranged here by subjects like “Display/Monitor Issues,” “Song Lyrics,” “Video and Sound” and more.

User Forums: Use the Search feature to instantly find topics that address your issue. Can’t find the answer you need? Post it as a question, then click the “Subscribe to topic” option: You’ll get notified via email the moment someone responds. Members of our staff as well expert users in several time zones around the world monitor the forums daily. In many cases you’ll get a response in minutes, even at odd hours and on weekends.

Support via Email: If the issue isn’t urgent, just drop us an email. Describe the problem and a support tech will follow up on it.

If you can’t find your solution online, then go ahead and call Support: The numbers and hours are listed on the v3 Support page.