It's our goal to provide the finest customer support in the industry.

We take joy in providing our customers with excellent technical support seven days a week. We understand that working with presentation software can sometimes be tricky, and you might need a little help figuring out a task or issue. Our team will be happy to connect with you to find a solution quickly. Know that you can call us with any MediaShout related questions or issues during our support hours and be assured of free expert guidance and direction. Non-MediaShout questions can also be addressed for a reasonable fee based on quarter hour increments.


Monday-Friday 10am - 2pm and 3pm - 6pm EASTERN
Saturday 2pm-6pm EASTERN
Sunday 9am-1pm EASTERN

Knowledge Base

The MediaShout Knowledge Base is an extensive library of helpful tips and tricks. Before you call our support desk, you should check the Knowledge Base.

View the Knowledge Base

Online Training

We moved all our training online into easy to follow short video segments. We cover everything from the basics to advanced topics. Sign-in to track your progress.

View Free Videos

User Guide

View our complete MediaShout 6 user guide online. It covers each feature, and topics are broken up into logical categories. It also includes a quick start guide.

View Training Options

Submit a Ticket

If you are unable to find an answer in the knowledge base or free online videos, please submit a ticket to our support staff. We will get back to you as soon as possible.

Submit a Ticket