Support | MediaShout
Our Customer Support Team

We provide the finest customer support in the industry

Working with presentation software can sometimes be tricky, and you might need a little help figuring out a task or issue—that’s why we take joy in providing excellent technical support, seven days a week.

You can call or email us with any MediaShout-related questions or issues during our support hours for free expert guidance and direction. Our team will happily connect with you to quickly find a solution.

You can get started with our FAQs.

Go to FAQs


7 day-a-week support

Sales (Toll-Free): 888.829.7168
Sales (Local): 615.983.5900
Support (Toll-Free): 866.857.1292
Support (Local): 615.983.5901
Support (email):
Tuesday–Friday: 10:00 a.m.–2:00 p.m. and 3:00 p.m.–6:00 p.m. (ET)
Saturday: 2:00 p.m.–6:00 p.m. (ET)
Sunday: 9:00 a.m.–1:00 p.m (ET)
Email support available on Mondays
Main Office Hours:
Monday-Friday 9:00 a.m.–6:00 p.m. (ET)

Knowledge base

The MediaShout knowledge base is an extensive library of helpful tips and tricks. Before you call our support desk, check for an answer here.

View the knowledge base >>

Online training

We moved all our online training into easy-to-follow short video segments. We cover everything from the basics to advanced topics. Sign-in to track your progress.

View free videos >>

User guide

View our complete MediaShout 6 user guide online. It covers each feature, with topics broken up into logical categories. It also includes a quick-start guide.

View user guide >>

Submit a ticket

If you’re unable to find an answer in the knowledge base or free online videos, please submit a ticket to our support staff. We will get back to you as soon as possible.

Submit a ticket >>

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