We have Standard Support which is included in your MediaShout purchase and additional support that is available through our MediaShout Plus Membership. Check out the chart below to understand what is included with each. Scroll down to view our free online resources.
Normal Support Hours: Monday–Friday 10am–6pm ET | After Hours – Wednesday & Friday, 6-8pm ET
Phone support is available to customers who purchased in the last 30-days, and to MediaShout Plus Members only.
Call (866) 857-1292 or
Schedule a Call
Standard Support Ticket
If you’re unable to find an answer in the knowledge base or free online videos, please submit a ticket to our support staff. We will get back to you within 24 hours during the week.
MediaShout Plus Ticket
For MediaShout Plus Members, please login to your account and choose “MediaShout Plus Ticket” to submit your ticket. Response time is up to 6 hours during support hours, including the weekend.
MediaShout Plus Membership Support vs Standard Support
Compare the benefits of MediaShout Plus support versus our standard support.
|Support Feature||Standard Support||MediaShout Plus Membership|
|"How Do I" Questions||No||Yes|
|Phone Support||First 30-Days Only||Yes|
|Remote Assistance||First 30-Days Only||Yes|
|Schedule a Call||First 30-Days Only||Yes|
|Weekday Ticket Response||24 Hour Max Response Time*||6 Hour Max Response Time*|
|Weekend Ticket Response||No||Yes**|
|Before Version 5 Support||No||Yes|
Free Online Resources
Online resources to help you get the most out of MediaShout.
View our complete MediaShout 6 user guide online. It covers each feature, with topics broken up into logical categories. It also includes a quick-start guide.
We moved all our online training into easy-to-follow short video segments. We cover everything from the basics to advanced topics. Sign-in to track your progress.
The MediaShout knowledge base is an extensive library of helpful tips and tricks. Before you call our support desk, check for an answer here.
Check out our frequently asked questions. It’s likely the issue you have will be answered here. FAQs >>
Join our User Community and post questions and help other users by sharing your knowledge and experience. It’s a great place to learn together.