Support | MediaShout Church Presentation Software & Media
Our Customer Support Team

We provide the finest customer support in the industry

Working with presentation software can sometimes be tricky, and you might need a little help figuring out a task or issue—that’s why we take joy in providing excellent technical support, seven days a week.

You can call or email us with any MediaShout-related questions or issues during our support hours for free expert guidance and direction. Our team will happily connect with you to quickly find a solution.

You can get started with our FAQs.

Go to FAQs


Monday–Friday, 10am–6pm ET
Toll-free: 888.829.7168
Local: 615.983.5900

Phone support

Monday–Friday, 10am–6pm ET
After Hours – Wednesday & Friday, 6-8pm ET
Toll-Free: 866.857.1292
Local: 615.983.5901

Email support

Available all week.
Submit a ticket

Knowledge base

The MediaShout knowledge base is an extensive library of helpful tips and tricks. Before you call our support desk, check for an answer here.

View the knowledge base >>

Submit a ticket

If you’re unable to find an answer in the knowledge base or free online videos, please submit a ticket to our support staff. We will get back to you as soon as possible.

Submit a ticket >>

Online training

We moved all our online training into easy-to-follow short video segments. We cover everything from the basics to advanced topics. Sign-in to track your progress.

View free videos >>

User guide

View our complete MediaShout 6 user guide online. It covers each feature, with topics broken up into logical categories. It also includes a quick-start guide.

View user guide >>

Community Forum

Join our User Community and post questions and help other users by sharing your knowledge and experience. It’s a great place to learn together.

View Community Forum >>

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